Affecting Server - German Server

• 16/11/2024 23:30 - 30/11/2024 01:42
• Last Updated 13/11/2024 12:09

We're writing to inform you about essential infrastructure maintenance that will take place at our Frankfurt datacentre. This work is critical to ensure the continued performance and security of your services, and to support ongoing improvements with our systems

During this maintenance window, your hosting services will be temporarily unavailable as each server is shutdown and restarted. While we cannot provide an exact downtime for each account, we will minimize disruptions to individual servers as much as possible.

We apologise for any inconvenience this may cause. This work is a one-time event with our datacentre partner and is necessary to continue delivering the level of performance and security you rely on.

We will update our status page at https://status.mysecurecloudhost.com as the work takes place.

If you have any questions or need further assistance, please don't hesitate to reach out to our support team at any time.

Thank you for your understanding and continued trust in our services.

Affecting Server - German Server

• 22/07/2023 01:30 - 26/07/2023 00:39
• Last Updated 19/07/2023 23:57

Dear Valued UK Customers,

As part of our commitment to enhance the hosting experience for you, we are thrilled to announce that we are planning to migrate all our UK services to a state-of-the-art data center facility. This migration is a significant step towards providing you with improved performance, reliability, and security.

The scheduled migration date is set for Saturday, July 22, 2023, starting at 01:30 AM GMT+1 (12:30 AM UTC). We have carefully chosen this timing to minimize any potential disruptions during peak service usage periods.

Please be assured that our experienced team will handle the migration process with the utmost care and professionalism to ensure a seamless transition. We will strive to minimize any possible downtime, and our support team will be available 24/7 during the migration period to address any queries or concerns.

For further details and more information about the upcoming data center migration, please visit this link: [Read News](https://billing.haw.company/announcements/10/Upcoming-data-center-migration-for-all-UK-services.html)

please note: This announcement is for UK data center based customers

Kind Regards,

Support Staff

Affecting Server - German Server

• 18/07/2023 01:00 - 23/07/2023 12:00
• Last Updated 19/07/2023 23:48

Dear Valued Customers,

As part of our commitment to enhance the hosting experience for you, we are thrilled to announce that we are planning to migrate all our UK services to a state-of-the-art data center facility. This migration is a significant step towards providing you with improved performance, reliability, and security.

The scheduled migration date is set for Saturday, July 22, 2023, starting at 01:30 AM GMT+1 (12:30 AM UTC). We have carefully chosen this timing to minimize any potential disruptions during peak service usage periods.

Please be assured that our experienced team will handle the migration process with the utmost care and professionalism to ensure a seamless transition. We will strive to minimize any possible downtime, and our support team will be available 24/7 during the migration period to address any queries or concerns.

For further details and more information about the upcoming data center migration, please visit this link: [Read News](https://billing.haw.company/announcements/10/Upcoming-data-center-migration-for-all-UK-services.html)

Thank you for being a valued part of our hosting community. We look forward to delivering even better hosting services in the future.

Kind Regards,

Support Staff

Affecting Server - German Server

• 18/07/2021 05:09 - 18/07/2021 06:00
• Last Updated 24/12/2021 09:32

We apologize for any inconveniences this might have caused you.

Affecting Server - German Server

• 21/07/2021 16:28 - 21/07/2021 16:28
• Last Updated 24/12/2021 09:30

We apologize for any inconveniences this might have caused you.

Affecting Server - German Server

• 25/10/2021 00:00 - 25/12/2021 00:00
• Last Updated 24/12/2021 09:27

Dear Customers,

We would like to inform you about planned upcoming maintenance at our data center in Finland.

It will take place on 25.10.2021 00:01 - 06:00EEST

Configuration change will be performed to the Edge routers during the maintenance window for better compatibility and improved performance.

All Ficolo Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform configuration change to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Best Regards,
Support Staff